Terms and Conditions

Delivery Policy:

1. Delivery Charges:
- Prices listed exclude delivery charges.
- A flat-rate delivery fee of R99.00 will be applied to each order
2. Delivery Methods:
- We use Courier Guy for all our deliveries to ensure timely and secure delivery of your orders.
3. Delivery Timeframes:
- Estimated delivery times range from 3 to 7 working days, depending on the delivery location.
- Delays may occur due to unforeseen circumstances, and we appreciate your understanding in such
instances.
4. Order Processing:
- Orders are processed for delivery once payment is received and reflecting in the account of
The Register (Pty) Ltd.
5. Dispatch Notifications:
- Upon dispatch, you will receive a notification via email or WhatsApp containing a tracking reference for
your order.
6. Weekend and Holiday Dispatch:
- No orders will be dispatched over weekends or public holidays. Orders placed during these periods will
be processed on the next working day.
7. Delivery Address Accuracy:
- Ensure that your delivery address is accurate to prevent any delays. Contact us promptly if there are
any address changes needed.

Return Policy

1. Eligibility for Returns:
- Items are eligible for return within 7 days from receiving of the item.
- To be eligible, items must be unused, in the same condition as received, and in the original packaging
(including all tags and labels).
2. Initiating a Return:
- Contact us via E-mail or WhatsApp to initiate the return process.
- Provide your invoice number, details of the item(s) being returned, and the reason for the return.
3. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of the
refund.
- If approved, the refund will be processed and paid into your bank account.
4. Damaged or Defective Items:
- We assure you that all items will be thoroughly checked prior to delivery.
- However, in the case of receiving a damaged or defective item, please contact us immediately. We will
arrange for a replacement or refund.